Support

We're a small operation and happy to help.

Need a hand? Email contact@chetianholdings.com and we'll get back to you. Including your device model and iOS version helps us help you faster.

Contact us

For any question, bug report, purchase issue, or feedback, email contact@chetianholdings.com. When reporting a problem, it helps to include:

Your device (e.g. iPhone 15, iPad Air) and iOS version.
What you were doing when the issue happened.
A screenshot, if you have one.

Frequently asked questions

Is this real gambling?

No. Casino Floor Live! is a game. All chips are virtual, they have no real-world value, and there is no way to wager or win real money. It's simulated casino fun with friends.

How many people can play together?

A room holds up to 10 players. Invite friends through Game Center and hit the same live floor together — everyone plays their own bankroll.

Do I need to create an account?

No accounts and no passwords. Online play uses Apple's Game Center for your player name and invites — that name comes from Game Center, and we never store it on our servers. You can also play solo without signing in.

Is there chat? Is it safe?

Yes — multiplayer rooms have live text chat. A built-in profanity filter masks offensive words on your device, and you can mute, block, or report any player at the table. Chat messages are passed between players in your room in real time and are not stored on our servers. See our Privacy Policy for details.

How do I mute or report someone?

Tap a player (or tap their message in the chat history) to mute or block them, or to report an offensive message. Reports come to us by email and are reviewed — repeat offenders are removed. Please keep chat respectful: no harassment, hate speech, or abuse.

What does VIP include?

VIP is a one-time in-app purchase that unlocks the VIP badge, the members-only mezzanine, free high-limit salon access, and a $10,000 starting bankroll. All perks are cosmetic or virtual — VIP never buys real-world value.

How do I restore my VIP purchase?

If you reinstall the App or switch devices, open the store screen in the App and choose "Restore Purchases." VIP is tied to your Apple ID, so it will come back at no extra charge. If it doesn't, email us.

I want a refund.

In-app purchases are handled by Apple. Refund requests go through Apple at reportaproblem.apple.com. If you're stuck, email us and we'll try to help.

My friends and I can't connect.

Make sure everyone is signed in to Game Center, connected to the internet, and running the latest version of the App. If it still won't connect, email us with your device and iOS details.

How do I delete my data?

Your progress is stored on your device. Deleting the App removes it. See our Privacy Policy for details on what the App does and doesn't collect.

Legal

Read our Privacy Policy and Terms of Use.